Americo Financial Life and Annuity Insurance Company
 
How to Submit

a claim to Americo

 

We care about you and your family and are committed to providing prompt, accurate, and courteous claim processing services for our Policyholders.

Upon the death of the insured on a life insurance policy, or the owner of an annuity contract, please contact Americoís Claims Department immediately at 800.231.0801. A representative will assist you in completing the necessary steps for reporting a claim.

When submitting a claim, please include the following:

    1. The initial claim form dated and signed.
    2. The policy number and insuredís name.
If you need additional claim forms, please contact us at the numbers listed below.
After we are notified of a death, claim forms are generally sent to you within two days of notification. The claim is held until all necessary documentation is received. The length of time to process your claim will depend on the availability of records and the receipt of completed claim forms. Claims that occur during the contestable period of the policy may require additional documentation, and as a result, may extend the claim review process.

We listen, we care, and we know that each of you is our most important customer. Below are toll free telephone numbers you may wish to use to contact our office. Mailing addresses and fax numbers are also shown for your claims submission and correspondence.

Americo Financial Life and Annuity Insurance Company
(formerly, The College Life Insurance Company of America and Great Southern Life Insurance Company)

Click Here for Life & Annuity Products Serviced

Administrative Office Address
PO BOX 410288
Kansas City, MO 64141-0288

800.231.0801
800.395.9238 (fax)
customer.service@americo.com

FIC - Insurance Servicing Center Information
Insurance Services
P.O.Box 700
Jacksonville, IL 62650-0700

800.925.6000 (7:30 am to 4:30 pm central)
803.333.4913 (fax)

Please address your service requests to the attention of and make your premium payments payable to Investors life Insurance Company of North America. Send Premium Payments to the following address for prompt handling:

Investors Life Insurance Company of North America
PO Box 807029
Kansas City, MO 64180-7029

The Ohio State Life Insurance Company
800.752.1387
816.391.2100 (fax)
customer.service@americo.com

International Policyholders
800.231.0801
800.391.2100 (fax)
international.service@americo.com

Other Policies Serviced by Americo
In addition to the above companies, Americo services policies issued by the following companies. If you are a policyholder of one of these companies and need assistance, please contact us at the number below.

Financial Assurance Life Insurance Company or United Fidelity Life Insurance Company, American Heritage Life, Central National Life of Omaha, First Central National Life of New York, Fremont Life, Investors Guaranty Life, Loyalty Life Insurance Company, Massachusetts General, and Ohio Life Insurance: 800.366.6100.

National Farmers Union Life Insurance Company: 800.786.2589.

If you would like to obtain a copy of your policy, please contact Our Customer Service Department at 800.231.0801 or email us at customer.service@americo.com to request a copy by mail. If you would like your policy sent to an alternate or new address, please submit a written request stating the address to which you would like your policy mailed along with your signature. For additional information or questions, please contact us at 800.231.0801.


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Americo Financial Life and Annuity Insurance Company is authorized to conduct the business of insurance in the District of Columbia and all states except AK, NY, and VT.