We are sorry to learn about your loss and extend our condolences. We care about you and your family and are committed to providing prompt, accurate, and courteous claim-processing services to our beneficiaries.
We understand that this is a stressful time and that filing a claim can be complicated. If you have questions, we invite you to view our frequently asked questions, or you can call us at 816.641.2850 (press 4 in prompts).
Our Claims Process
#1 Americo is notified of the death of the insured electronically or via telephone call. We open a claim and forms are sent or can be downloaded from Americo.com.
#2 Claim forms are completed and submitted with other required documentation to the Claims Department at Americo.
#3 Americo reviews the submitted documents, the policy, and other information. If we have questions or other information is needed, we will contact the beneficiary or person assisting them.
Questions on our process? Check out our FAQ!
To start a claim, complete our online Notification of Death form or call 800.231.0801 (Press 4 in prompts) to notify us of the death of an insured.
Start a Claim - Notification of Death form
Already started a claim?
Download Claim Forms
Are you a funding company or funeral home?
Verification Request Form
Ask us About an Existing Claim/ Send Documents
We listen, we care, and we are there for you during this difficult time. To contact us with questions on an existing claim, or to submit any documents, please use the form below.
"*" indicates required fields
You can also contact us through the mailing address, toll-free telephone number, fax number, or email address below.
Regular Mail:
PO BOX 410288
Kansas City, MO, 64141-0288
Overnight Mail:
300 W. 11th Street
Kansas City, MO, 64105
816.641.2850 (press 4 in prompts)
800.231.0801 (toll-free; press 4 in prompts)
800.395.9238 (fax)
claims.operations@americo.com